Terms & Conditions

MINIMUM TERMS & CONDITIONS:

Detailed description of goods and/or services: De Zalze Lodge is in the Hospitality industry that provides accommodation on a short-term bases, Food & Beverage Services, and Conference Facilities.

Delivery policy: Subject to availability and receipt of payment, requests will be processed as soon as full payment has been received and delivery confirmed by way of email.

Return and Refunds policy: The provision of goods and services by De Zalze Lodge is subject to availability. In cases of unavailability, De Zalze Lodge will refund the client in full within 30 days. Cancellation of orders by the client will attract a 5% administration fee.

Customer Privacy policy: De Zalze Lodge shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: https://www.polity.org.za/attachment.php?aa_id=3569.

Payment options accepted: Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the De Zalze Lodge bank account, the details of which will be provided on request.

Card acquiring and security: Card transactions will be acquired for De Zalze Lodge via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details: Customer details will be stored by De Zalze Lodge separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.

Merchant Outlet country and transaction currency: The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Responsibility: De Zalze Lodge takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile: This website is governed by the laws of South Africa and De Zalze Lodge chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Kleine Zalze Estate, R44 (Strand Road), Techno Park Turn-off, Stellenbosch, 7600

Variation: De Zalze Lodge may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information: This website is run by Modern Web Presence, based in South Africa trading as Modern Web Presence and Ben van Rensburg (Director/Owner).

De Zalze Lodge contact details:
Kleine Zalze Estate, R44 (Strand Road)
Techno Park Turn-off
Stellenbosch
7600
Phone: +27 (21) 880 0740