Detailed description of goods and/or services

De Zalze Lodge is a business in the Hospitality industry that supply accommodation, conference facilities, food and beverage

 

Delivery policy

Subject to availability and receipt of payment, requests will be processed and reservation confirmed by way of e-mail.

 

Cancellation policy

The provision of goods and services by De Zalze Lodge is subject to availability.

Deposits are refundable only if cancellations are received (in writing) as follows:

  • 100% refund –             Cancelled 45 days or more prior to arrival
  • 50% refund –               Cancelled 22 – 44 days prior to arrival
  • 25% refund –               Cancelled 15-21 days prior to arrival
  • 0% refund –                 Cancelled less than 15 days prior to arrival
  • 0% refund Group canceled less than 45 days prior to arrival

 

Customer privacy policy

De Zalze Lodge shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from http://www.polity.org.za/attachment.php?aa_id=3569.

 

 Payment options accepted

Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the De Zalze Lodge bank account, the details of which will be provided on request.

 

Card acquiring and security

Card transactions will be acquired for De Zalze Lodge via PayGate (Pty) Ltd, who are the approved payment gateway for all South African Acquiring Banks.  DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

 

Customer details separate from card details

Customer details will be stored by De Zalze Lodge separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.

 

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

 

Country of domicile

This website is governed by the laws of South Africa and  De Zalze Lodge chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, De Zalze Lodge, Kleine Zalze Estate, R44, Stellenbosch, Western Cape, South Africa.

 

Variation

De Zalze Lodge may, in its sole discretion, change this agreement or any part thereof at any time without notice.

 

Company information

This website is run by De Zalze Lodge (Pty) Ltd (Private Company) based in South Africa trading as De Zalze Lodge with registration number 2004/014962/07. For further information with regards to company information please contact the Lodge directly.

 

De Zalze Lodge contact details

Company Physical Address: De Zalze Lodge, Kleine Zalze Estate, R44, Stellenbosch, Western Cape, South Africa

Email:  reservations@dezalzelodge.co.za

Telephone:  (021)880-0740